Privacy and Data Protection Policy
How our personal data gets used, and abused, on the internet is rightly a big concern. Generally Charusila Grace supports regulations and controls put in place to limit and make more transparent how companies use personal data.
We need to do business in a new way, a way that puts love and relationships first. This is my attempt to be more transparent and aware of how I use your data.
About Collecting Personal Information
I collect personal information because without your information, I can’t be in relationship with you. If you’re a client of mine, I need to know where you are to reach you and deliver what I promise! If you’re not yet a client, but you’re interested in what I do, I need your personal information to send you my free content as well as invitations to programs and other offers so you can benefit (from the free content) and consider them (the invitations).
Just looking at my website or Facebook content doesn’t require you to give me any information at all. It’s just there. If you interact with my content (such as liking or commenting on Facebook content), I do want and need to collect that information so I can continue to be in relationship with you.
I only send information to people who ask for it, usually when you fill out a form on my website, or on one of the platforms that we show up on (Facebook, for instance), or when you make a purchase through my website or booking calendar.
What personal information is collected?
What I collect depends entirely on how you interact with me. I don’t take anything you don’t voluntarily share with me – I participate in no “data mining” nefariously to collect personal data.
Some of the data that I may ask you for (this is not an exhaustive list):
- Mailing Address
- Phone Number
- Email address
- Credit card information
- Date of Birth
- Membership Site username/password
- Other contact information or preferences
- Details that you voluntarily share in our healing sessions
First and foremost, I use your data to deliver information and services to you. I also use it to help me learn about who my best clients are, and how to reach other people like them.
I do attempt to coordinate data across the different platforms we show up on. So, for instance, we may take personal information you give us through our website and share that information with our Facebook account, so we can find more people like you. I share no unnecessary information from one platform to another. Generally when I do share across platforms, it’s just name and email so that I can see if you also have an account on the other platform.
Charusila Grace – myself and occassional employees/contractors have access to the data in my systems in order to our jobs.
All data is stored in online systems I use, there is no paper storage of information. Some examples of the systems I’m using are Acuity Scheduling, Mailchimp, Facebook ad manager, Stripe and Paypal.
It should additionally be said that I do not store credit card information on any local systems. All payment information is stored within secure third party platforms whose business is to do that securely with high levels of encryption. I cannot, for instance, look up your credit card number myself and use it.
Non-personal information – collection and use
This means information that does not identify a specific person. I use website analytics, pixel tags, and cookies to help understand how people use my website and my services, to look for larger patterns.
If at any time non-personal information is connected with personal information, then it will all be considered personal information and treated as such.
I don’t share your information
This means I don’t consciously give out or sell your information to other companies that would then market to you. Never ever ever.
I do share your information with my third party services that are the essential tools that I use to run my business, only when necessary. Those companies all have privacy policies in place where they are not accessing your data without our accounts to market to you or otherwise use your information for any reason, except for when I direct that tool to perform a function for me within my account. For instance, your email address is stored within my email system (at the time of this writing is Mailchimp). I direct Mailchimp to send out written emails to the email addresses who have opted in, and Infusionsoft carries this out.
This is not considered the same as giving your email address to the company Infusionsoft so they can market their services to you. This latter example I would never, ever do.
Security and Protection
I use tools and third party companies that are committed to high levels of security encryption. I am not an encryption or data security expert by any stretch of the imagination, and I am basically trusting these services to provide the high levels of security they are claiming to. So far, at the time of this writing, they haven’t failed me.
No physical (paper) documents with personal information are kept on file. All technology is kept up-to-date in as reasonable time-frame as is possible (generally within the month the update is released).
You can unsubscribe, or otherwise let me know that you don’t wish me to use your data and I will honour your request. You can ask me how your data has been used, and I will let you know.
You can ask to be entirely deleted from our system, and I can do that, with the exception that if you’ve bought anything from me, I am required to track income for tax purposes, and your receipts would remain in my accounting system for at least seven years. I would remove you from my marketing and client delivery systems as entirely as I can without compromising my tax records.
Bear in mind that I am mostly a sole trader. I will honour all requests, and please be patient for mr to follow-up with you. It may take up to threee weeks to meet some requests, depending on my schedule.
You can customize some of how I use your data by using the personal link at the bottom of any email I send you from my email system (as opposed to a personal email I may send you from one of my personal email clients).
I’m doing my best to honour your needs and desires around your data, meet legal requirements and live my desire to be transparent and serve you well. If you have any questions, please ask.